Shansu Wardrobe Solutions Pvt Ltd

HugoSara aims to disrupt the business formal and business casual market for both men and women, in India and abroad, by simplifying/enabling the assembly line for on-demand, made-to-measure clothing, leveraging modern technologies and methodologies.

Our team of investors consist of London based entrepreneurs of Indian origin who have founded multiple businesses, primarily in the areas of cloud computing (SaaS) and mobile technologies. They have had multi-million dollar business exits with their last businesses. The management team consists of entrepreneurs with years of experience of running successful businesses and Europe based design professionals of repute. They have worked with the top international brands and helped shape their brand strategy.

We are looking to hire a Fashion Advisor:

Roles and responsibilities:
Manage complete customer experience at home or office:
• Create a 5 star HugoSara customer experience, presentation and process for home/office visit model aligned with the brand philosophy
• Meet customers during home visits, advise on wardrobe, styling and custom clothing. Capture feedback and communicate with the management
• Perform customer body measurements as per company training
• Manage end-to-end communication with the customer from appointment, delivery, alterations to a 5 star review on social media
• Keep up to date on fashion trends and contribute to brand identity on social media time to time
• Keep a check on the fabric and merchandise quality
• Coordinate with the production teams to manage end to end customer journey
• Keep a record of customer orders, measurements and testimonials
• Ensure feedback collection from the customers, social media and website testimonials
• Ensure repeat orders and long term relationship building
• Ensure high referral rate from existing customers

Desired Background:
• Preferably graduate in Hospitality or Fashion industry with excellent communication and conversation skills
• 2-3 years of experience in a 5 star hotel in guest relations preferable
• Consultative sales attitude
• Highly aware about personal grooming and dressing and a special interest in this area
• Prior experience in fashion industry or bachelor education in fashion is desirable
• Excellent communication skills – verbal and written, CRM knowledge
• Knowledge of fashion industry for men and women and body measurements is an added advantage

Compensation and other details:
• Reporting locations: Mumbai – South, Mumbai – Central
• Total compensation package of INR 6 lacs per annum CTC
o Fixed compensation of INR 5 lacs per annum
o Opportunity of winning sales bonus of INR 25,000 quarterly on achieving targets set by the company.

All interested candidates can send in their resumes to with FASHION JOBS INDIA as the subject. (Emails with incorrect subject names will not be considered).