Joker & Witch is an online fashion brand for women of today & tomorrow who are smart, conscious & versatile. We offer Fashion & Lifestyle products such as Handbags, Jewelry, Watches & other accessories which are inspired by international brands, celebrity looks, and high street styles.
We are looking to hire an Assistant Manager / Manager – Operations
Roles & Responsibilities:
1. Order Fulfilment & Logistics Management
– Order processing across all Marketplace sales channels & J&W Website.
– Returns Management for RTO & Customer returns
– SPOC for all logistics service providers
– Disputes resolution with Internal & External customers
2. Warehousing & Inventory Management
– Custodian of Warehouse, Implementation of Processes & Standards
– Management of Inhouse & SOR (Consignment) stock with external partners.
– Liasing with Suppliers & Vendors for Procurement
– Quality check and standards.
3. Customer Service
– SPOC for all customer communications, both Inbound & Outbound across all mediums of communication.
– Handle Grievances, Queries and Disputes.
– Surveys, Questionairres & NPS surveys.
4. Analytics & Billing
– Reporting across all unit functions of Operations
– Vendor Invoices & Bill management.
Desired Candidate Profile:
– 1-3 yrs of Operations experience in Retail, preferably Online/Ecommerce retail.
– Strong analytical sense and ability to multitask in a fast paced start up environment
– Proficient in Excel, Pivot analysis, Vlookups & other MS Office
– Extremely good negotiating skills.
– Ability to manage a small team, but also be hands-on and execute independently
– Bangalore candidates will be given preferance
Reporting to CEO
Renumeration: As per Industry standards